Gallea's Tropical Greenhouse at 2832 Clover Street, Pittsford, New York.

I went towards the end of January...so I know that is probably off season for them, but I had to walk around for about 15 minutes to find the pots I needed because the layout of the place didn't make much sense, then another 15m just to find someone to cash me out. I felt eerily alone in the whole place. The cashier was definitely pleasant to me and the transaction went well. I did get exactly what I needed, so no real complaints, I just couldn't shake the feeling I was trespassing since the place felt so abandoned.
Their dog was around too, which was great. Seems like quite the sweetie.